top of page
345255032_243117338328883_3956723556817996472_n_edited.jpg

Terms and Conditions

Booking

When booking, please provide the following information:

  • The occasion

  • Date required (if you are wanting to collect the day/night before, please provide this date)

  • Servings required.

  • Flavour: of sponge and any special fillings

  • If a topper is required (please include what you would like this to say)

  • Any allergies (please note, whilst every effort is made to avoid cross contamination, all products are made fresh in my own kitchen, therefore I am unable to guarantee items would be allergen free)


Deposits & Final Payments

  • Once details of your order have been discussed and confirmed, a 20% non-refundable deposit will be payable, via bank transfer or PayPal. 

  • If the deposit payment is not received within 48 hours of confirmation, the booking date will be released. The remaining balance is then payable before collection.

  • No cake etc will be released without prior payment. For orders booked with less than 1 notice, full payment will be required to book. This can be done by bank transfer or cash.

  • Any changes to design/flavour/size must be agreed at least 7 days prior to your collection date. There may be an additional charge to cover these changes.


Cancellations/Refunds

  • All deposits for celebration cakes are non-refundable.

  • We reserve the right to cancel the booking in exceptional circumstances beyond our control, such as serious illness. If such instance should arise, you will have the choice to either move the order to a later date, or a full refund.

  • I have the right to cancel/withdraw any orders due to contributing factors (changes to orders, non-payment etc.)


Allergens

  • Whilst every effort is made to minimise any cross-contamination, all products are freshly baked from my home kitchen and therefore I cannot guarantee items will be allergen free.

  • All cakes/bakes are made in premises where; nuts, dairy, eggs, wheat and gluten are handled. Every effort is made to prevent cross contamination of allergens; however traces of these allergens may be present in any cakes/bakes.

  • By placing your order, you confirm that you understand the allergens the product may contain, and you are responsible for advising others. An allergen sticker will be on each order stating what allergens the product contains.

  • Cakes and Bakes by Hannah reserves the right to decline any orders for customers with serious food allergies/intolerances.

  • Please notify/discuss any food allergies/intolerances before booking. If you are buying the order for someone else, please ensure you have checked they have no allergens/intolerances.


Collection

  • The collection address and times will be supplied and confirmed the week of collection.

  • Please be aware that once the cake has left my premises, it is then your responsibility. I am unable to accept any responsibility or liability for any damage caused to the cake either during transit or thereafter. 

  • Please view the ‘cake care’ page of the website, and follow the instructions given to you on the care guide upon collection. By paying the remaining balance for your order, you are confirming acceptance of your order and no refunds will be issued. 

  • The cake should be carried by supporting the bottom of the box to minimise the risk of any damage. Ensure your cars air con is on before you collect your cake, to ensure your vehicle is as cool as possible. The cake should be placed either in the footwell of your car, or in the boot on a non-slip mat. Please do NOT travel with the cake on a passenger’s knee.


Delivery

  • Delivery can be arranged where possible for a fee (to be discussed upon booking). Mileage will be charged at the current HMRC mileage rate.

  • Collection times/date will be agreed with you upon placing an order. I will contact you 48 hours before to confirm all arrangements.

  • Please ensure that you arrive for your collection on time at your pre-arranged collection time.


Storage

  • Please ensure your cake is stored in a fridge and removed 1-2 hours before serving. In hot weather, this should be 30 minutes-1 hour before. All cakes are buttercream based and WILL melt if left out in the sun. I cannot be held responsible for improper storage.

  • Your cake is baked as close to your date as possible to ensure it is as fresh as possible for the date that you require. We cannot guarantee this if it is consumed more than 48 hours after the event.​

bottom of page